Refund Policy

At JoyBit, we care about your experience and want you to be fully satisfied with your purchase. If something doesn’t meet your expectations, we’re here to help.

Returns

You can return items within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them. Please ensure you have proof of purchase, such as your order confirmation email or receipt.

How to Request a Refund or Return

1. Contact us with your order number, the item you wish to return, and the reason for your return.

2. Our team will review your request and provide return instructions, including the return shipping address.

3. Carefully pack your item to avoid damage in transit and send it back using a trackable shipping method.

4. Once your return is received and inspected, we’ll notify you about the status of your refund.

Refunds

Approved refunds will be processed back to your original payment method within 5 to 7 business days. Please note:

• Original shipping fees are non-refundable.

• Refund times may vary depending on your payment provider.

Exchanges

We’re happy to exchange defective or damaged items for the same product. To arrange an exchange, contact us with photos of the issue within 7 days of delivery.

Damaged, Faulty, or Incorrect Items

If you received a damaged, faulty, or incorrect item, please contact us within 7 days of delivery. Include photos of the product and packaging so we can quickly resolve the issue by sending a replacement or issuing a refund.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned.

Responsibility for Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect. For your protection, we recommend using a trackable shipping service.

Need Help?

If you have any questions about our refund policy or need assistance with your return, please contact us . Our friendly team is here to help.