Privacy Policy

Privacy Policy – Lorana Hair

This Privacy Policy describes how Lorana Hair (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Lorana Hair is a premium hair brand dedicated to delivering luxury, natural-looking human hair wigs that are easy to wear. We also serve women experiencing hair thinning, hair loss, or medical-related hair changes, providing confidence, comfort, and beauty through high-quality wigs.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect varies depending on how you interact with us.

We use this information to:

  • Provide and improve our Services

  • Process orders and payments

  • Communicate with you

  • Offer customer support

  • Comply with legal obligations

  • Protect our business and users

What Personal Information We Collect

Information We Collect Directly from You

You may provide us with:

  • Contact details (name, address, phone number, email)

  • Order information (billing and shipping address, payment confirmation)

  • Account information (username, password)

  • Customer support messages

Some features require this information. Choosing not to provide it may limit your ability to use certain Services.

Information We Collect Automatically

We may collect “Usage Data” using cookies and similar technologies, including:

  • Device and browser type

  • IP address

  • Pages viewed

  • Interaction behavior

Information from Third Parties

We may receive information from:

  • Shopify and hosting providers

  • Payment processors

  • Shipping partners

  • Marketing and analytics services

All such information is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services
We use your information to process orders, manage accounts, arrange shipping, handle returns, and provide customer service.

Marketing and Advertising
We may send promotional emails, messages, or show ads based on your interactions.

Security and Fraud Prevention
We use data to detect and prevent fraudulent or malicious activity.

Service Improvement
We use feedback and usage data to improve our store and customer experience.

Cookies

We use cookies to:

  • Remember preferences

  • Improve site performance

  • Analyze usage

  • Personalize marketing

You can control cookies through your browser settings.

How We Disclose Personal Information

We may share your information with:

  • Payment processors

  • Shipping partners

  • IT and analytics providers

  • Marketing platforms

  • Legal authorities if required

We never sell your personal data for profit.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal data from minors.

Security and Retention

We take reasonable measures to protect your information. However, no system is completely secure.

We retain data only as long as necessary for business, legal, and operational purposes.

Your Rights

Depending on your location, you may have the right to:

  • Access your data

  • Request deletion

  • Correct inaccuracies

  • Receive a copy of your data

  • Opt out of marketing

  • Restrict processing

You can exercise these rights by contacting us.

Complaints

If you have concerns about how we handle your data, please contact us. You may also have the right to file a complaint with your local data authority.

International Users

Your information may be processed outside your country. We rely on lawful transfer mechanisms to protect your data.

Contact

If you have any questions about this Privacy Policy or your personal data, please contact Lorana Hair through our support channels.

For the purpose of applicable data protection laws, Lunara Hair is the data controller of your personal information.

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Customer Reviews

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